WebEx/Audio Conference Support
 

A Better Way to Engage With PCI

PCI members can take advantage of Web conferencing with PCI for conference calls or webinars through WebEx.

How To Participate

You have three ways to connect with PCI:

  1. Click on the meeting URL to launch the WebEx conferencing session, and then select “call me back” to access audio and, when in use, content sharing, in-session chat or video.
  2. Use the local or global access numbers provided for traditional dial-in if you’re not in a location with sufficient bandwidth to support full Web conferencing.
  3. Use the one-click dialing string in your meeting invitation if you’re calling from a mobile device and will participate via audio only.

Content Sharing, Chat and Video

Interactions are conducted on a platform that provides content sharing, chat and video capabilities. PCI staff will decide on a per-call basis whether content sharing or video would enhance the interaction. In some cases, PCI staff may not be in a location with sufficient bandwidth to support these features.

Frequently Asked Questions

Do I need to download software to participate in a Web conference?

What should I do if my company’s security settings prevent me from downloading the WebEx client?

Can I test my WebEx access prior to joining my first call on the platform?

How can I use the WebEx callback feature?

Do I have to use my video?

Can I record the meeting?

Why isn’t Web conferencing available for all of my calls?

Will all calls include content sharing and video?

My question wasn’t in the list. Who can I contact?

If you need technical assistance, please visit our help page.


Do I need to download software to participate in a Web conference?
The WebEx client will automatically download when you click on the Web session URL. You need to perform this action only once. For more information, please see the Cisco WebEx Meeting Center User Guide.

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What should I do if my company’s security settings prevent me from downloading the WebEx client?
Please participate via audio dial-in or use the quick dialing string for mobile devices. We provide three ways to join the call, so that regardless of security settings, bandwidth capability or location, you can always connect with PCI.

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Can I test my WebEx access prior to joining my first call on the platform?
Yes. Please click here for more information and a test link. if you have any trouble, your company’s technical support team is best positioned to help troubleshoot.

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How can I use the WebEx callback feature?
Note: The callback feature is not available for international calls.

Click on the WebEx URL in your meeting invitation. After the WebEx session launches, in the Quick Start tab, click on Audio Connections and select “Call Me.”. Enter your phone number and click “Call Me.”

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Do I have to use my video?
It's your choice. If the host has started video, we encourage you to use your video to enhance the discussion.

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Can I record the meeting?
You cannot record a meeting. Some meetings may be recorded by PCI for later playback. The moderator will announce if the meeting is being recorded at the beginning of the meeting.

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Why isn’t Web conferencing available for all of my calls?
We are transitioning from our audio-only platform to our new Web conferencing platform, so some calls may still be conducted via audio only. We expect Web conferencing to be an option for all calls by June 1, 2017.

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Will all calls include content sharing and video?
All calls will include the capability for content sharing and video. However, use of these features will depend on whether the PCI representatives regard it as feasible in their present location.

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My question wasn’t in the list. Who can I contact?
You can contact the moderator of the meeting or submit your question to our contact us page and one of our client service associates will be glad to help.

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